Privacy Policy
Effective Date: May 24, 2026
Acupuncture Wellness Center is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state and federal laws.
By using our website, booking system, or services, you agree to the practices described in this policy.
Information We Collect
Protected Health Information (PHI)
When you become a patient, we may collect medical history, symptoms, diagnoses, treatment information, appointment history, billing and insurance details, and your contact information. This information is protected under HIPAA.
Non‑PHI Information
When you use our website, we may collect general inquiries submitted through the contact form, website usage data such as cookies or analytics, and any non‑medical information you voluntarily provide.
The website contact form is not HIPAA‑secure and should not be used to send medical information.
Use of Booking by Jane (Jane.app)
Acupuncture Wellness Center uses Jane.app, a secure, HIPAA‑compliant electronic health record and scheduling platform, for online booking, patient intake forms, secure messaging, treatment notes, billing, and storage of PHI.
Patients may access their secure account at:
https://acupuncturewellnesscenter.janeapp.com/login
Jane.app uses industry‑standard encryption and security protocols to protect your PHI. Any medical information you submit through Jane’s platform is encrypted and stored securely.
Only the Jane platform should be used for sharing medical information, intake details, or sensitive data.
How We Use Your Information
We use your information to provide treatment, coordinate care, communicate with you about appointments or services, process billing and insurance claims, maintain accurate medical records, improve our services, respond to inquiries, and comply with legal requirements.
We do not sell or share your information for marketing purposes.
HIPAA Compliance and Your Rights
Acupuncture Wellness Center protects your PHI through administrative, physical, and technical safeguards.
Under HIPAA, you have the right to access your medical records, request corrections, request restrictions on how your information is used, request confidential communications, receive a list of certain disclosures, obtain a copy of this Privacy Policy, and file a complaint if you believe your privacy rights have been violated.
To exercise these rights, contact us at wellnesscenter20@gmail.com or 626‑338‑8700.
How We Protect Your Information
We use multiple layers of security, including a HIPAA‑compliant EHR (Jane.app), encrypted data storage, secure physical storage for paper records, restricted access to PHI, staff training on HIPAA compliance, and secure disposal of records when required.
Only authorized personnel may access your information.
Website Contact Form and Email Communication
Our website contact form is intended for general inquiries only.
Because standard email and web forms are not HIPAA‑secure, please do not submit personal medical information, diagnoses, treatment details, or sensitive health data through the website.
If you need to discuss medical information, we will contact you through a secure method such as Jane.app.
How We Share Information
We may share your PHI only when permitted or required by law, including with your written authorization, for treatment coordination, for billing and insurance purposes, with your insurance company when required, with public health authorities, or when required by law or court order.
We do not share your information with third parties for advertising or marketing.
Cookies and Website Analytics
Our website may use cookies or analytics tools to improve user experience. These tools collect non‑identifiable information such as browser type, pages visited, and time spent on the site. This information is not linked to your medical records or PHI.
Third‑Party Links
Our website may contain links to external sites, including Jane.app. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in regulations or practice operations. The effective date at the top of this page will be updated accordingly.
Contact Us
For questions about this Privacy Policy or your privacy rights, please contact:
Acupuncture Wellness Center
Cameron Office Park
Cameron Ave. Suite 110
West Covina, CA 91790
Phone: 626‑338‑8700
Email: wellnesscenter20@gmail.com